1. About these Terms
These Terms of Service and End User License Agreement ("Terms" or "EULA") govern your access to and use of the Orlino website, iOS application, Android application, AI agent services, subscriptions, and related services (collectively, the "Service").
The Service is provided by Aiverse Tech Pte. Ltd., 112 Robinson Road #03-01 Robinson 112 Singapore (068902) ("Orlino," "we," "us," or "our"). If you download or use Orlino through the Apple App Store or Google Play, these Terms also constitute the applicable end user license agreement for that version of the Service.
By accepting these Terms when registering for, accessing, or purchasing the Service, you agree to be bound by them. If you do not agree, do not register for, access, or purchase the Service. If you act for an organization, you represent that you have authority to accept these Terms on its behalf. Acceptance of these Terms does not replace any separate consent required for recurring payments or personal-data processing.
2. Eligibility and account security
You must be at least 18 years old and legally able to enter into this agreement. Provide accurate account information, keep your credentials secure, and notify us of suspected unauthorized access. You are responsible for use you authorize. Do not sell or transfer your account, or share access contrary to your plan's permitted use.
3. The Service
Orlino provides access to multiple AI models through one application. Available models, features and usage allowances are described in the Service and in the plan information presented before purchase. A subscription does not include unlimited usage unless expressly stated in your offer with its applicable conditions. AI-generated conversational responses in the Service are produced by artificial intelligence models; you are interacting with an AI system, not a human.
An Orlino subscription is not a subscription to a model provider's own application. It does not include every model version or every feature offered by that provider. Third-party names and trademarks do not imply endorsement or partnership.
Website demonstrations and example prompts are illustrative; they do not establish that an integration, automated workflow or other capability is available. Only capabilities actually offered in the Service are included, subject to the disclosed plan terms.
We may update the Service and its model offerings. Changes do not override specific purchase commitments or rights under applicable law. We will provide appropriate notice and legally required remedies for material reductions to paid services.
Orlino sells Credits in separate, one-time top-up transactions to customers with an active paid subscription. A plan may also include Credits as part of its recurring allowance. We call Credits bought in a separate transaction “Purchased Credits” and those included with a plan “Subscription Credits.” Credits measure use of the Orlino Service; they are not cash or a separate model provider's API credits. Buying Purchased Credits does not, by itself, start or renew a subscription.
For current plans, Subscription Credits are allocated by UTC calendar month, expire at that month's end, and do not carry over. An initial partial month's allowance is prorated according to the days remaining in that month; we will show the amount before purchase. An annual subscription is paid for annually but carries the same monthly Credits allowance as the monthly paid plan. Purchased Credits may be bought in multiple top-up packs and do not expire. Promotional or gifted Credits may expire on the date disclosed when they are granted. Credits with the earliest expiry are used first; among Credits expiring at the same time, gifted Credits are used first.
Before you buy a plan or top-up, we will show the applicable Credits quantity, total price and currency, any applicable expiry date, and any first-period adjustment. We will also explain whether an active paid subscription is required to use Purchased Credits after a subscription ends. We will correct verified billing or usage-record errors. If a payment for an order is refunded or charged back, the unused Credits and benefits attributable to that order are adjusted as described in Section 6. Otherwise, we will not retroactively remove paid entitlements contrary to the terms disclosed at purchase or applicable law.
4. Subscription fees and automatic renewal
Subscription prices, billing currency, billing periods, any introductory offer and its duration, and the subsequent renewal price are clearly disclosed before purchase. You pay according to the conditions expressly agreed to at purchase. Annual fees are charged in one payment for the full year, not in monthly installments. Any applicable taxes and the total amount payable are disclosed before payment.
An introductory discount applies only for the duration disclosed in the offer; it does not, by itself, provide a permanent discount or a free trial. The price and billing frequency that apply after the offer ends are disclosed before you subscribe.
Your subscription automatically renews at the end of each billing period until you cancel. By expressly agreeing to recurring billing at checkout, you authorize charges to your selected payment method at the renewal price and frequency disclosed and agreed to at purchase, together with applicable taxes disclosed to you, subject to the price-change provisions below.
The checkout information identifies the amount due, renewal frequency, subsequent price and cancellation instructions. We will provide the notices and acknowledgments required by applicable law. No additional usage charge is authorized solely by accepting these Terms; additional paid purchases require separate disclosure and authorization. If a payment fails, we may ask you to update your payment method and may limit paid access until payment is completed, after any notice or opportunity to remedy required by law.
For subscriptions purchased through the Apple App Store, payment, billing, subscription management, and cancellation may be handled through Apple's in-app purchase system and Apple ID account settings. The applicable price, billing period, renewal price, automatic-renewal terms, and any introductory offer will be displayed before purchase.
For subscriptions purchased through Google Play, payment, billing, subscription management, and cancellation may be handled through Google Play's billing system and the applicable Google account settings.
If we later change renewal prices, we will notify you in advance and obtain any further consent required by law. A price change will not increase the charge for an already-paid billing period. You can cancel future renewal before the changed price takes effect.
5. Canceling renewal
You may cancel automatic renewal at any time by following the cancellation instructions provided at checkout, in your purchase confirmation, in the Service, or through the applicable app store. Complete cancellation before your next renewal charge to prevent that charge. If you cannot find or access the applicable cancellation method, contact us at support@orlino.ai for assistance.
For an Apple App Store subscription, you may manage or cancel the subscription through your Apple ID account settings. For a Google Play subscription, use the applicable Google Play subscription settings. Deleting the Orlino application or your Orlino account does not cancel an Apple or Google Play subscription.
Canceling renewal does not ordinarily end access immediately: you retain the paid benefits until the end of the current paid billing period, unless access is suspended or terminated under these Terms or a payment for the subscription is refunded as described in Section 6. The effect of cancellation on Purchased Credits is governed by the conditions shown when you bought them. There is no cancellation fee. Canceling renewal does not automatically refund a subscription payment or a separate Credits purchase; refund requests are handled under Section 6. Uninstalling the application or stopping use does not cancel renewal.
6. Refunds and billing concerns
Canceling a subscription stops future renewal but does not, by itself, refund the current paid period or a separate purchase of Credits. If you bought through the Apple App Store or Google Play, use that store's refund process. For purchases made through the Apple App Store, Apple controls the refund decision and processing time. For a card purchase, billing error, or help finding the correct process, contact support@orlino.ai with your account email, order or invoice number if available, and a short description of the issue. Please do not send full payment-card details. Refund availability and processing depend on these Terms, the original purchase channel's procedures, and applicable law. We do not offer a separate refund calculated only from unused subscription time or Credits.
We will help correct verified duplicate, incorrect or unauthorized charges and verified errors in Credits records through the appropriate purchase channel or another remedy required by law. If a paid service was unavailable or did not work as described, we will assess the available remedy under applicable law and the purchase channel's rules. Any approved refund is ordinarily returned through the original payment method, and the time for funds to appear depends on the payment provider. You retain the right to dispute a charge with your payment provider and to use other remedies available by law.
Submitting a refund request does not, by itself, change your subscription or Credits. The entitlement adjustments described in the following paragraphs apply to refunds and chargebacks, not to a valid exercise of a statutory withdrawal right; in that case, we will make only the adjustments permitted or required by applicable law. Once a full refund of a subscription order or a chargeback of that order is confirmed, the paid benefits funded by that order end immediately. Your account returns to the Free plan unless another paid subscription remains active. No further monthly Credits will be issued under a refunded annual subscription. We remove the unused Credits issued under the refunded subscription order, including any unused Credits from its current period. Credits already used are not reclaimed, and this adjustment will not create a negative Credits balance. A refund of a subscription order does not, by itself, refund a separate top-up order; whether unrefunded Purchased Credits can be used after the subscription ends remains subject to the conditions disclosed when they were bought.
Once a full refund or chargeback of a separate top-up order is confirmed, we remove only the unused Purchased Credits issued under that order. An otherwise active subscription is not ended because a separate top-up order was refunded. Credits already used under the top-up are not reclaimed, and the adjustment will not create a negative Credits balance. A later purchase is treated as a new order.
If the purchase channel issues a partial refund, the subscription remains active unless the purchase channel or applicable law requires otherwise, and we reduce the unused Credits attributable to the refunded order in proportion to the refunded part of that order. Credits already used are not reclaimed, and other orders are not adjusted. These effects apply only after the refund or chargeback is confirmed, subject to any different outcome required by the purchase channel or applicable law. Before removing Credits or changing benefits after a confirmed refund or chargeback, we will notify you of the affected order, the number of unused Credits to be removed, and the adjustment to benefits.
Nothing in these Terms excludes a mandatory right to withdraw, cancel, obtain a refund, or receive another remedy. Consumers in the EU or UK may have a statutory 14-day withdrawal or cancellation right, subject to the conditions and exceptions of applicable law. Access to the Service or acceptance of these Terms alone does not waive such a right. Any lawful loss of that right for a particular digital-content purchase or fully performed service depends on the separate steps and information required by applicable law. Where a withdrawal or cancellation right applies, contact us using the email above; we will process it as required by law.
7. Apple App Store terms
If you access or use Orlino through an Apple device or download Orlino from the Apple App Store, these Terms are entered into between you and Orlino, and not with Apple.
Apple is not responsible for Orlino, its content, operation, maintenance, support, or warranty obligations. Apple has no obligation to provide maintenance or support services for Orlino. To the extent permitted by applicable law, Apple is not responsible for addressing claims relating to Orlino or its use.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as a third-party beneficiary.
Your use of Orlino must comply with the Usage Rules set out in the Apple Media Services Terms and Conditions. To the extent of any conflict between these Terms and mandatory Apple App Store requirements, the mandatory Apple requirements control to the extent of that conflict.
8. Your content
“Inputs” are material you submit to the Service. “Outputs” are responses generated for you. You retain your rights in your Inputs and any rights you hold under applicable law in Outputs. Orlino does not claim ownership of your Inputs. You must have the rights and permissions necessary to submit material, including personal or confidential information belonging to others.
You authorize us to process your Inputs as necessary to provide the requested Service, including through the relevant model and infrastructure providers, subject to our Privacy Policy and applicable law. This does not authorize publication of your private content.
Outputs may not be unique, may resemble content generated for others, and may involve third-party rights. We do not guarantee copyright protection, exclusivity or freedom from third-party claims. You are responsible for reviewing and lawfully using Outputs. Any applicable model-specific usage conditions must be considered before using content commercially.
9. Privacy and third-party AI processing
Our Privacy Policy explains personal-information processing and available choices. Our Cookie Policy explains website technologies and controls. The User Agreement contains additional account and acceptable-use rules and forms part of these Terms. If it conflicts with these Terms, these Terms control. Review these policies before submitting sensitive information. These Terms do not grant access to your external accounts or substitute for permissions required to connect them.
The Service may route requests to third-party AI model providers and infrastructure providers. The provider, model, hosting location, and processing may vary by feature, region, model, and technical configuration. Only information necessary for the requested feature should be submitted. You should not submit passwords, API keys, confidential material, or sensitive personal information unless you are authorized to do so and the feature requires it.
Orlino does not use user Inputs or Outputs to train or fine-tune its own foundation models. The applicable provider restrictions, processing purposes, retention, and choices are described in the Privacy Policy and the notices presented in the Service.
10. Acceptable use
Do not use the Service to violate laws or the rights of others; facilitate fraud, unlawful impersonation, child exploitation, malware or unauthorized access; unlawfully threaten or harass people; or bypass security, safety, access or billing restrictions. Do not interfere with the Service or obtain other users' data without authorization.
Follow applicable model- and feature-specific restrictions disclosed to you. Do not rely on the Service to make consequential decisions about people without appropriate human review and legally required safeguards. Nothing here restricts conduct protected by applicable law.
11. AI limitations
AI can produce inaccurate, incomplete, outdated or biased responses. Verify important information and review generated code before running it. Outputs are not a substitute for qualified medical, legal, financial or other professional advice. The Service is not an emergency service. We do not guarantee particular outcomes, investment returns, employment results or error-free responses.
When required by applicable transparency rules, we will identify interactions with an AI system and AI-generated outputs, including through technical measures where required by law.
12. Our rights in the Service
The Service's software, interface, branding and other materials remain owned by Orlino or its licensors. Subject to these Terms and your plan, you may use the Service for its intended purposes. This permission does not transfer ownership of our intellectual property or restrict rights you have under applicable law.
13. Suspension and termination
We may restrict or suspend access where reasonably necessary because of a material breach, nonpayment, security risk or legal requirement. Where appropriate and legally permitted, we will explain the reason and allow a reasonable opportunity to resolve the issue. Urgent security or legal circumstances may require immediate action.
You may stop using the Service and cancel future renewal as described above. Termination does not remove accrued rights, mandatory remedies, or our obligation to correct improper charges. Data handling remains subject to our Privacy Policy and applicable law.
14. Warranties and legal protections
To the extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or error-free AI responses. Nothing in these Terms excludes warranties, liability or remedies that cannot lawfully be excluded, including liability for fraud or other conduct for which liability cannot be limited.
Consumers retain the mandatory protections applicable where they live. These Terms do not require arbitration or waive rights to participate in a class action. Disputes may be brought before courts with jurisdiction under applicable law.
15. Agent actions and external services
Some features may allow the Service to prepare or perform actions in connected third-party applications, such as sending messages, creating files, making bookings, or initiating purchases. Before an action that creates an external effect is performed, we will provide a confirmation step where reasonably appropriate.
You are responsible for reviewing the proposed action, destination, information to be transmitted, and expected result before confirming it. Once you confirm an action, Orlino may transmit the necessary information to the relevant third-party service. Connected services are subject to their own terms, privacy policies, permissions, availability, and limitations. We may retain records of your instructions and confirmations for security and dispute resolution as described in our Privacy Policy.
Your confirmation authorizes only the specific action shown. Nothing in this section excludes our responsibility for unauthorized actions, execution errors, or liability that cannot lawfully be excluded.
16. Updates and contact
We may revise these Terms and will identify the updated version. We will provide appropriate notice of material changes and obtain new acceptance where legally required. Changes will not retroactively remove accrued rights or authorize undisclosed charges. If a provision is unenforceable, the remaining provisions continue only to the extent lawful.
For questions about these Terms, write to Aiverse Tech Pte. Ltd. at 112 Robinson Road #03-01 Robinson 112 Singapore (068902). You may also contact support@orlino.ai.